Shipping & Returns
Shipping Policy
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Orders shipping to APO'S, and US Territories may experience delays. Other carrier options are available, and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes
ROSIE D'OR to import the goods on his behalf. Further, the consignee/buyer agrees ROSIE D'OR may delegate the obligation to import the goods on his behalf to a subcontractor
)
(e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Return & Exchange Policy
Quickly and easily return your items) through our Returns Portal! Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers.
Start return
You have 30 days from the date of delivery to return your item.
The majority of returns are refunded via store credit in the form of a ROSIE D'OR gift card. Returns are processed within 5-7 business days after your items) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!
Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.